We’re now at the half way point in this month-long series of photos. So far, the experience of coming up with what to photograph and what then to place online here, with what sorts of image enhancement and what sort of accompanying text, has been a mix of pleasure and chore. But I’d been thinking about inclusion of today’s shot for a while – to give it enough forethought to ask the sitters to let me know which day and time would suit them. This is in part a recognition of the active and on-demand nature of their jobs, and in part also my respect for the work that they do.
So, I present the “Post Room” staff here at Henley Greenlands. To appreciate why I wanted to photo them you might first need to spend some time working or, especially, teaching here. Henley has quite a lot of teaching spaces and places and sometimes, if, for example, we are very busy with many programmes in, the potential for confusion and lack of room readiness would be great. But not here. Not only does our post room team sort and deliver the mail, they are also responsible for making sure that every room is clear, laid out as requested, and ready for the group to work in. And invariably it is. What’s more, they do this tireless task with such efficiency and good humour that I’m sure our clients and students notice. And that, dear senior management (anywhere),
is what customer service is all about.
From left to right: Jim, Dave, Darren, Vilma and Alan. Not pictured is Tim.
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